Return Policy

We want you to be happy with your coffee. Because roasted coffee is a perishable food product, we handle returns a little differently than a general merchandise store, but we will make damaged, defective, wrong, or disappointing orders right.

Return window

Our standard return window is 30 days from delivery for orders shipped within the United States. Please contact us before mailing anything back so we can look up the order and confirm the best next step.

Coffee returns

• Unopened coffee in its original condition may be returned within 30 days of delivery.
• Opened coffee cannot be resold, so we generally do not ask customers to mail it back.
• If the coffee is damaged, defective, incorrect, stale on arrival, or clearly not right, email us within 30 days of delivery and we will offer a replacement, exchange, store credit, or refund.
• If you simply do not love the coffee, contact us. We may replace it with a better fit, issue a store credit, or refund the order at our discretion.

Merchandise and brewing gear

Non-perishable items such as mugs, apparel, or brewing gear may be returned within 30 days of delivery if they are unused, in new condition, and in the original packaging. Defective merchandise can be replaced or refunded within the same 30-day window.

Exchanges

We accept exchanges within 30 days of delivery. For coffee, exchanges are usually handled as a replacement bag or store credit instead of a physical return of opened coffee.

Return shipping and fees

• For damaged, defective, or wrong items, Spur Coffee covers the replacement or refund.
• For non-defective returns, the customer is responsible for return shipping.
• Original shipping charges are non-refundable unless the return is due to our error.
• We do not charge a restocking fee.

Damaged or wrong orders

If your order arrives damaged or incorrect, email us with your order number and a photo of the package or item. We will replace it or refund it without making you pay return shipping.

Subscriptions

Subscription orders follow the same policy once shipped. You can pause, skip, change, or cancel future subscription shipments from your customer portal or by emailing us before the next order processes.

Refund timing

Approved refunds are issued to the original payment method. Your bank or card provider may take several business days to post the refund after we process it.

Start a return

Email hellospurcoffee@gmail.com with your order number, the email used at checkout, and a short description of the issue.